After 24 hours we put the battery back in my phone and the backlight worked! Until I tried to change a setting. So we hit the Verizon store this evening. They didn't have my exact phone in stock. I had the choice of holding on to my phone while they had a replacement FedEx'd to me (2 business days wait) or slightly downgrading and replacing my phone right away. So I gave up the VCast capability (not like I use it anyway) and went for the downgrade. Best part? Since my phone was still under warranty, this was abso-freakin'-lutely free!